Payment Policy – Windy Wonders

Effective Date: February 7, 2025

At Windy Wonders, we aim to provide a seamless and secure shopping experience for our customers. This Payment Policy outlines the terms and conditions for making payments on our website and through other channels. By using our website and making purchases, you agree to comply with the terms outlined below.

1. Accepted Payment Methods

We offer various secure payment methods to ensure you have a smooth and convenient checkout experience. The available payment options include:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can use PayPal to make secure online payments.
  • Other Payment Methods: We may offer other payment methods, such as digital wallets or third-party payment services, which will be clearly indicated during the checkout process.

Payments will be processed through our secure payment gateways to protect your sensitive financial information.

2. Payment Authorization

When you place an order on our website, we will immediately authorize the payment method you choose. This authorization ensures that the necessary funds are available for the transaction. However, charges will only be processed after the order is confirmed and ready for shipment.

  • Pending Orders: In some cases, orders may be marked as “pending” until the payment is fully authorized and confirmed.
  • Fraud Prevention: To prevent fraudulent transactions, we may request additional verification or documentation for certain orders, especially for high-value transactions or international shipping.

3. Order Confirmation and Payment Processing

Upon successful completion of your payment, you will receive an order confirmation email. This email will serve as proof of your order and payment.

  • Payment Declined: If your payment is declined by your financial institution, you will be notified, and we may ask you to use an alternative payment method.
  • Payment Errors: If you experience any issues with payment processing, please contact us at support@coolnovoprime.com or call us at (601) 555-1234 for assistance.

4. Sales Tax and Additional Charges

  • Sales Tax: Sales tax will be applied to orders where applicable, based on the shipping address and the relevant tax laws. The sales tax rate will be calculated during checkout and displayed before finalizing your order.
  • Shipping Charges: Shipping costs are calculated based on the delivery method and destination. Any applicable shipping fees will be displayed before you confirm your order.
  • Additional Charges: If applicable, any extra charges, including customs duties, taxes for international orders, or handling fees, will be your responsibility and added during the checkout process.

5. Currency

All payments on our website are processed in U.S. Dollars (USD). If you are shopping from a country outside the U.S., your payment provider may charge you additional currency conversion fees or international transaction fees.

6. Secure Payment Processing

We are committed to protecting your financial data. All transactions on our website are processed using secure payment gateways that adhere to industry-standard encryption protocols. We do not store your sensitive payment details, such as credit card numbers or PayPal credentials.

  • Secure Socket Layer (SSL): Our website uses SSL encryption to ensure that your payment information is securely transmitted during the checkout process.
  • PCI DSS Compliance: We follow the Payment Card Industry Data Security Standard (PCI DSS) to maintain the highest level of security for payment transactions.

7. Payment Disputes and Chargebacks

If you believe there is an issue with your payment, such as an unauthorized transaction or incorrect charges, please contact us immediately at support@coolnovoprime.com. We will investigate the matter and work with you to resolve the issue.

  • Chargeback Policy: If a chargeback is initiated by your bank or payment provider, we reserve the right to suspend or cancel your order. If the chargeback is found to be unjustified, additional fees or penalties may apply.

8. Changes to the Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication. We encourage you to review this page periodically for any changes.

9. Contact Us

If you have any questions about our payment policy or need assistance with your payment, please contact us at:

We are here to ensure that your shopping experience at Windy Wonders is smooth, secure, and satisfying.

Thank you for choosing Windy Wonders for all your cooling solutions!