Delivery Policy – Windy Wonders

Effective Date: February 7, 2025

At Windy Wonders, we are committed to ensuring your order arrives safely, promptly, and in excellent condition. This Delivery Policy provides details regarding shipping times, costs, and related procedures to give you a smooth and enjoyable shopping experience.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to suit your needs, ensuring your products reach you in a timely manner. Delivery times may vary based on the shipping method selected and the destination of your order. The following options are available:

  • Standard Shipping: Estimated delivery time of 5-7 business days. This is our most economical shipping option for customers within the continental U.S.
  • Expedited Shipping: Estimated delivery time of 2-3 business days. This option is ideal if you need your products quickly.
  • Overnight Shipping: For urgent orders, we offer overnight shipping for deliveries within the U.S. Orders placed before 2:00 PM (EST) will be delivered the next business day.
  • International Shipping: Available for customers outside the U.S. Estimated delivery time depends on the destination, typically between 7-14 business days. International shipping costs and import duties may vary.

Please note: Delivery times are estimates and are subject to factors such as shipping carrier delays, weather conditions, and holidays. We cannot guarantee exact delivery dates but will do our best to provide accurate estimates.

2. Shipping Charges

Shipping charges are calculated based on the weight of the order, the shipping method selected, and the destination address. The total shipping cost will be displayed during the checkout process, so you know exactly what to expect before finalizing your order.

  • Free Shipping: We offer free standard shipping on orders over $50 within the continental United States.
  • Expedited and Overnight Shipping: Fees for expedited and overnight shipping will be calculated at checkout based on your location and product weight.

Note: For international orders, customers are responsible for any applicable customs duties, taxes, or import fees.

3. Order Processing Time

All orders are processed and shipped on business days (Monday to Friday), excluding weekends and holidays. Once your payment is confirmed, we will begin processing your order.

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
  • Processing Time: Most orders are processed within 1-2 business days. However, in some cases, it may take longer, especially during peak seasons or if items are temporarily out of stock.
  • Tracking Information: Once your order has been shipped, you will receive an email with tracking details, allowing you to monitor your shipment’s progress.

4. Shipping Restrictions

We currently ship to the United States and select international destinations. If you are located outside of our standard shipping areas, please contact us at support@coolnovoprime.com to inquire about international shipping availability.

  • P.O. Box and APO/FPO: We accept orders shipped to P.O. Boxes and APO/FPO addresses, but please note that delivery times may be longer for these addresses.
  • Undeliverable Addresses: We are not responsible for any undeliverable packages due to incorrect or incomplete shipping addresses provided by the customer. Please ensure your shipping address is accurate before completing your order.

5. Delivery Issues and Missing Packages

We strive to ensure your order is delivered on time and without issues. However, if you experience any problems, please follow these guidelines:

  • Delayed Shipments: If your package is delayed beyond the estimated delivery time, please contact us at support@coolnovoprime.com or (601) 555-1234, and we will assist you in tracking the shipment.
  • Damaged Goods: If your order arrives damaged, please contact us immediately with photographs of the damaged items and the packaging. We will help facilitate a replacement or refund based on the issue.
  • Missing Packages: If you suspect your package is lost or has been misplaced during transit, please contact the carrier directly using the tracking information provided. If the issue persists, please reach out to us for assistance.

6. Changes to Delivery Policy

We reserve the right to make changes to this Delivery Policy at any time. Any updates or modifications will be posted on this page, and the new terms will take effect immediately upon publication. We encourage you to review this policy regularly to stay informed about any changes.

7. Contact Us

If you have any questions or concerns about our delivery policy or your order, please feel free to contact us at:

We are happy to assist you and ensure your delivery experience is smooth and satisfying!

Thank you for choosing Windy Wonders for all your cooling solutions!